I thoroughly enjoyed reading this book, weaving together policy, theory and experience to give a honest insight into Higher Education. You can tell that Back loves being an educator and a key element here is the power of listening. Although written as his own diary, many voices come through and there is an empathic element to this book. I feel like I highlighted so much of this book, too much to document here! I will be something that I keep popping back to for inspiration and I really want to read ‘The Art of Listening’ next.